Shipping Policy

Last updated: August 14, 2026

This Shipping Policy applies only to orders placed through Pusun.com. It does not apply to orders placed through PusunTennis.com, Amazon, distributors, or other third-party marketplaces.

Pusun.com is operated by:

Auralyn Global Limited
Room 704, 7/F, Block A, New Mandarin Plaza
14 Science Museum Road, Tsim Sha Tsui
Hong Kong SAR
Email: support@pusun.com

1. Shipping destinations and estimated delivery

We ship to the United States, European Union countries, and many other international destinations.

Destination	Standard shipping	Estimated delivery
Covered United States destinations	Free	1–5 business days
Covered European Union destinations	Free	1–5 business days
Most other eligible destinations	Free	7–17 days
Islands, remote areas and special territories	Subject to confirmation	Varies by destination

Delivery estimates may not apply to islands, remote postal codes, military addresses, special territories, or destinations with limited carrier service.

Please contact support@pusun.com before ordering if you are unsure whether your address is covered.

2. How delivery estimates are calculated

The delivery periods shown above are estimates, not guaranteed arrival dates.

For the 1–5 business day service, business days exclude weekends and public holidays. Orders requiring payment verification, address correction, customs review, or special handling may take longer.

Delivery may also be delayed by circumstances outside our reasonable control, including:

• Severe weather or natural disasters

• Carrier disruption

• Customs inspections

• Public holidays

• Incorrect or incomplete delivery information

• Remote-area delivery restrictions

• Events affecting transportation networks

If an order is materially delayed, please contact us so that we can review its status with the carrier.

3. Fulfilment locations

Depending on your delivery address, product availability, and order contents, an order may be fulfilled from:

• A United States warehouse

• Our Germany or European Union fulfilment network

• Another PUSUN-authorized international fulfilment location

The fulfilment warehouse does not change the identity of the seller. Our warehouse and logistics providers do not independently sell the products or handle contractual claims.

If an order contains multiple products, we may ship them separately. Separate parcels may arrive on different dates. We will not charge additional shipping fees for a split shipment unless this is clearly disclosed and accepted before purchase.

4. Shipping charges

Free standard shipping is available for covered United States and European Union destinations.

Free standard shipping is also available for most other eligible destinations. Certain islands, remote areas, special territories, oversized shipments, or destinations with limited service may be excluded or may require an additional shipping charge.

Any applicable shipping charge will be shown or confirmed before the order is accepted. We will not add an undisclosed shipping charge after purchase without the customer’s agreement.

5. Duties, taxes and DDP shipping

Orders fulfilled locally within covered United States or European Union destinations are generally delivered without additional import duties being collected from the customer.

For most other eligible destinations, we use Delivered Duty Paid (DDP) shipping where available. Under DDP shipping, applicable import duties, import taxes, and customs-clearance charges are handled by the seller so the customer should not be asked to pay these charges again upon delivery.

DDP availability depends on the destination, product, carrier, and shipping route. It applies only when DDP service is shown at checkout or otherwise confirmed for the order.

If DDP shipping is unavailable for a destination, any possible duties, taxes, or charges must be disclosed before the order is accepted. Customers should not assume that every international destination qualifies for DDP shipping.

Local sales tax or VAT may still appear as part of the order total where required by applicable law.

6. Order verification and dispatch

Before dispatch, we may need to verify:

• Payment authorization

• Delivery address

• Product availability

• Shipping eligibility for the destination

• Information required by the carrier or customs authorities

If we cannot fulfil an order to the supplied address, we will contact the customer using the details provided at checkout. If no suitable delivery arrangement is available, we may cancel the affected order and issue a refund to the original payment method.

7. Tracking information

When tracking is available, the tracking number will be sent to the email address associated with the order.

Tracking information may take some time to appear after the shipping label is created. International tracking may also update less frequently while a parcel is moving between countries or undergoing customs clearance.

PUSUN may select the carrier and shipping service based on the destination, product, warehouse, and current logistics conditions.

8. Delivery addresses

Customers are responsible for providing a complete and accurate delivery address, recipient name, telephone number, and any access information required by the carrier.

If you notice an error, contact support@pusun.com as soon as possible. We will try to update the address before dispatch, but we cannot guarantee that an address can be changed after an order has entered fulfilment or been handed to the carrier.

Additional costs caused by an incorrect address, repeated delivery failure, or an unclaimed parcel may be charged to the customer where permitted by law and where the cost was reasonably incurred.

9. Damaged parcels or missing items

Please inspect the parcel and its contents after delivery.

If an item arrives damaged, incomplete, or different from what you ordered, contact support@pusun.com as soon as reasonably possible and provide:

• Your order number

• A description of the problem

• Photographs of the outer packaging

• Photographs or video showing the product and damage

• The shipping label, where available

Keep the packaging until we complete our review. We may need the information to make a claim with the carrier or determine the appropriate replacement, repair, or refund.

A delay in reporting a problem does not remove any rights that cannot legally be waived.

10. Lost or undelivered parcels

If tracking has not updated for an unusual period, or if a parcel is marked as delivered but cannot be located, please:

1. Check the delivery address and surrounding safe locations.

2. Ask household members, reception staff, or neighbors who may have accepted it.

3. Contact the carrier where practical.

4. Contact support@pusun.com if the parcel remains missing.

We will review the tracking information and may open an investigation with the carrier. Where the parcel is confirmed lost, we will provide an appropriate remedy in accordance with the circumstances and applicable consumer law.

Responsibility for an order remains with us until it is delivered to the customer or a person designated by the customer, except where mandatory law provides otherwise or the customer independently appoints a carrier not offered by us.

11. Refused and undeliverable shipments

A parcel may be returned to us if:

• The address is incomplete or incorrect

• The recipient cannot be contacted

• Delivery is repeatedly refused or unsuccessful

• The parcel is not collected

• The destination cannot accept the shipment

We will contact the customer after an undeliverable shipment is identified. Reshipping charges or other costs may apply where permitted by law and where the delivery failure was caused by information or instructions supplied by the customer.

12. Changes and cancellations

If you need to change or cancel an order, contact support@pusun.com immediately.

We will try to assist, but cancellation or modification is not guaranteed after fulfilment has begun. If the order has already been dispatched, it will normally need to be handled under our Return & Refund Policy.

13. Returns

Do not send a product to the address shown on the parcel, shipping label, invoice, company registration, or website footer without receiving return instructions from PUSUN.

Returns require prior authorization because the correct return location depends on the product, destination, and reason for return.

Please review the Return & Refund Policy on Pusun.com or contact support@pusun.com before returning anything.

14. Mandatory consumer rights

Nothing in this Shipping Policy limits rights or remedies that cannot be excluded under applicable consumer law.

Where local law establishes a mandatory delivery period, risk-transfer rule, cancellation right, refund right, or other consumer protection, that rule will apply.

15. Contact us

For questions about shipping availability, delivery estimates, duties, tracking, or a delayed order, contact:

Auralyn Global Limited
Email: support@pusun.com

Our support team usually responds within 24 hours.