Warranty & repairs.

Personal-use coverage

For models advertised with PUSUN's three-year personal-use warranty, the main unit and covered non-battery parts are covered for three years. The lithium battery is covered for one year. Check the product page for the coverage that applies to your model and intended use.

Commercial use

Coverage for clubs, academies and paid coaching depends on the model. PT-9001 Pro includes a three-year commercial warranty on the main unit and included accessories, with one-year coverage for the battery. For other models, contact us before purchase to confirm commercial-use coverage.

Request warranty support

Contact PUSUN support with the following information so we can review the issue:

• Your order number or proof of purchase.
• Your product model and serial number, if available.
• A short description of the issue and when it occurs.
• Clear photos or a short video showing the issue, where possible.

Repair arrangements

We will review the issue and advise on the next steps. Many modular repairs can be completed with a replacement part, without returning the complete machine. Contact support before sending a machine or battery for service so we can confirm the appropriate arrangements and return address.

Your purchase and your rights

For a Pusun.com order, contact our support team directly. If you purchased through another seller, contact that seller to confirm local service arrangements. The warranty advertised for your model and intended use at the time of purchase applies. This warranty does not limit your applicable statutory consumer rights.